A Month Later, It Still Doesn’t Wash
It’s been a month since my relatively new Whirlpool washing machine broke. And, because it was still under warranty, it’s still broken. You see, if it was only about a week older, the one-year warranty would have been expired, so I’d have grumbled and bought a new washer, although obviously not one with a Whirlpool brand name on it. I could have had it delivered the next day. But, since the warranty was still in effect, I called the manufacturer, who agreed to fix it, which, so far, they have not.
I’ve chronicled all this previously in earlier blog posts, so I won’t repeat it, but I’m not having a very good “Whirlpool Customer Experience.” First, they sold me an unreliable machine, and then they proved incompetent at scheduling a maintenance call, and once a service technician did eventually show up (11 days after I called), they could not promptly fix the thing or even predict when the needed parts might be available.
I know this isn’t a big issue. Millions of people endure much worse things every day, but in the category of Everyday Annoyances, being without a washer for a month is more of an inconvenience than you might expect.
I am looking forward to Tuesday, though. The service company said I could ask for an update on parts availability 21 days after their service call. That day will be Tuesday, May 10. I have it marked on my calendar. It will also be 33 days since I’ve had a working washer, but apparently that doesn’t matter. Whirlpool is in the business of selling washing machines. It seems they don’t much care if their customers can still wash their clothes a year after buying one.